BigBox Life is an online and offline fashion brand that offers high-quality clothing and accessories.
Orders can be placed through our website, Facebook page, phone calls, or physical outlets.
All business operations are conducted in compliance with Bangladesh’s prevailing laws.
Customers can order through our website, Facebook page, phone calls, or physical outlets.
For online orders, confirmation must be made through a call or message.
We accept Cash on Delivery (COD) and select digital payment methods (e.g., bKash, Nagad, Banks).
We deliver across Bangladesh, with a delivery charge of BDT 80 per order.
Delivery Time:
Inside Dhaka: 2–3 days
Outside Dhaka: 3–5 days
Customers must confirm delivery via phone or message. Failure to do so may result in the cancellation of the delivery.
Payments must be made upon delivery through Cash on Delivery.
If a customer wishes to return the product without accepting it, a return fee of BDT 100 must be paid to the delivery personnel. This fee covers the delivery charge as well.
Exchange Policy:
Only incorrect or damaged products are eligible for exchange if reported within 24 hours.
Used, washed, or damaged products are not eligible for exchange.
Customers who shop at least 5 times will receive a BigBox Silver Membership Card.
Customers who shop at least 15 times will receive a BigBox Gold Membership Card.
Membership Benefits:
Exclusive discounts and offers
Priority access to new product launches
Customers can submit product reviews on our website and Facebook page.
A raffle draw will be held every 2 months among customers who have left reviews, with two winners selected for 1st and 2nd prizes.
The raffle draw will be regularly organized by BigBox.
For brand collaborations, wholesale, or business partnerships, please contact us at the following email addresses:
Customer personal information (name, phone number, address, etc.) is kept strictly confidential and is not shared with third parties.
All payment-related information entered on our website is secure and is not stored or retained.
BigBox reserves the right to modify these terms and policies at any time.
All updates will be communicated through our website and Facebook page.
